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White Sheet

Shipping & returns

Shipping policy

All KAYA pieces are made to order and are shipped within 14 business days of order confirmation, unless otherwise indicated.

KAYA business days are Sunday-Thursday, excluding weekends and major holidays.

In case you wish to expedite shipping or have any questions, please contact us and we will do our best to help!

 

Domestic shipping (Israel):

We offer free pickups from our studio in Zikhron Yaakov \  Ramat Gan by initial notice.

 

Orders over 500$ -

  • Free pickup by initial notice (Zikhron Yaakov \ Ramat Gan).

  • Free, express & insured shipping via a private company, delivered door to door within 1-5 business days, depend on your location.

 

Orders under 500$ -

  • Free pickup by initial notice (Zikhron Yaakov \ Ramat Gan).

  • Express door to door shipping via a private company, delivered within 1-5 business days - additional charge of 10$

  • Free shipping via Israel post registered mail delivered within 7-21 business days, depend on your location.

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International shipping:

Orders over 500$ are free, express & insured! shipped via DHL or FedEx, delivered door to door within 2-5 business days.

 

Orders under 500$ -

  • Express door to door shipping via DHL or FedEx delivered within 2-5 business days - additional charge of 40$

  • Shipping via Israel post registered mail delivered within 10-21 business days, depend on your location - additional charge of 15$

 

Please note: International shipments may be subject to additional taxes, duties, vat etc. Any additional fee is under the buyer responsibility.

 

Don’t forget to make sure your order details are correct and match the exact address, phone and email of the shipping destination.

All items are shipped in a gift box (bags are sent on the side to prevent wrinkling).

Once your order is shipped, you will receive a tracking number for following your order status online.

Shipping times are estimated. Delays may occur due to holiday seasons, customs or post handling.

Returns & exchanges

It is very important to us that you be satisfied and enjoy your purchase.

If you wish to exchange or return an item, we will accept it up to 10 days of purchase.

Items must be unworn, unused and in their original condition and packaging.

In addition, the customer must attach the receipt to the purchase.

Taxes, insurance costs and shipping fees are under customer responsibility and will not be refunded.

Refunds will be given only for the payment method with which the purchase was made, and are given minus 5% cancellation fee.

Jewels that are custom made and special orders, as well as special size rings and jewels purchased on sale, will not be refunded.

Gold rings and diamond rings cannot be returned.

In case of return an item, please allow up to 2 weeks for your account to be credited.

If you like to exchange / return a jewel, please contact us by email > kaya.hamsas@gmail.com

 

Please note:

All KAYA pieces are handmade by using natural materials only.

Please allow small imperfections and slightly differences between the final piece and the image you see due to the nature of raw materials and handmade work.

 

Custom & Duty charges:

Items shipped outside Israel may be charged for additional customs duties of the country they were sent to.

All additional taxes, fees and charges are under the responsibility of the customer.

Unfortunately, we have no control over these charges and we cannot help you with these processes.

We recommend you to contact your local customs office and get all the information you need.

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